1. Scope and purpose
This Privacy Policy applies to information collected through the Oravessalienne website, including repair-request forms and direct inquiries. It describes the categories of information involved, the purposes for which information is used, retention principles, disclosures, security practices and the rights that may apply under Canadian privacy requirements and, where applicable, the General Data Protection Regulation (GDPR).
2. Information we may collect
Information you choose to provide may include your name, email address, telephone number, bicycle type, requested service, description of a mechanical problem, preferred timing, and any additional information you include in a message. We ask users not to submit information that is unnecessary for a bicycle-service inquiry.
Basic technical information may also be produced by the web server or hosting environment, such as request time, page requested, device or browser information, and network identifiers. The current website is designed without third-party advertising trackers or external analytics scripts.
3. Purposes of processing
Personal information may be used to receive and organize repair inquiries, respond to service questions, prepare for workshop intake, maintain service-related correspondence, prevent misuse of the website, protect the integrity of the service, meet record-keeping obligations and handle legal or administrative requests where required.
4. Legal bases where GDPR applies
Where the GDPR applies, processing may rely on one or more legal bases: steps requested before entering into a service arrangement; performance of an agreed service; compliance with a legal obligation; legitimate interests such as responding to inquiries, maintaining website security and managing workshop operations; or consent where a specific optional activity requires it. Consent can be withdrawn for future processing where consent is the applicable basis.
5. Canadian privacy principles
For users in Canada, we apply accountability, identified purposes, limited collection, appropriate use and disclosure, reasonable safeguards, access and correction principles consistent with applicable Canadian privacy law. Information is collected only to the extent reasonably connected with the stated workshop or website purpose.
6. Data minimization
Please provide only information needed for the repair request. A useful description is usually limited to the bicycle type, symptom, recent changes, contact details and scheduling context. The website is not intended as a repository for unrelated personal records.
7. Disclosure and service providers
Information may be handled by infrastructure or service providers that support website hosting, security, communications or business administration. Where a provider processes information on our behalf, we seek to limit access to the service purpose and apply appropriate contractual or organizational safeguards. We do not sell personal information.
8. International transfers
Depending on the infrastructure used to operate the website or communications service, information may be processed outside your province or country. Where GDPR transfer rules apply, transfers are handled using an available lawful mechanism and appropriate safeguards, taking account of the destination and the service involved.
9. Retention
We retain inquiry information only for as long as reasonably needed for the purpose for which it was collected, including service administration, dispute handling, accounting or legal requirements. Information that is no longer required is deleted, anonymized or otherwise securely disposed of according to the format in which it is held.
10. Security
We use reasonable administrative and technical measures appropriate to the nature of the information and the website. No method of transmission or storage can be guaranteed completely secure, so users should avoid sending unnecessary confidential information through general website forms.
11. Your rights and choices
Depending on where you live and which law applies, you may have rights to request access, correction, deletion, restriction, portability, information about processing, or an objection to certain processing. Where processing relies on consent, you may withdraw that consent for future processing. Some rights are subject to statutory exceptions, identity verification and record-retention obligations.
12. Requests concerning personal information
To make a privacy request, contact info@oravessalienne.com and identify the nature of the request. We may ask for reasonable information to verify identity before disclosing or changing personal information. We will respond according to the timelines and exceptions that apply under relevant law.
13. Automated decision-making
The website does not use submitted repair-request information to make solely automated decisions that produce legal or similarly significant effects for visitors.
14. Children
The website and workshop inquiry process are intended for persons able to request bicycle service under applicable law. We do not intentionally design the service to collect personal information from children. A parent or guardian who believes a child submitted personal information may contact us to request review or deletion where appropriate.
15. Cookies and local technologies
Information about cookies and similar storage technologies is provided in our Cookie Policy. Oravessalienne does not currently use third-party advertising trackers or analytics cookies.
16. External websites
If this website links to another website, that separate service will have its own content and privacy practices. Oravessalienne is not responsible for the privacy practices of third-party websites and this Privacy Policy does not govern information collected by them.
17. Changes to this policy
We may update this policy when website functions, legal requirements or information-handling practices change. The revised version will be posted on this page with an updated date. Material changes may be highlighted where appropriate.
18. Contact and privacy administration
Oravessalienne Cycle Services Inc. is responsible for the privacy practices described in this policy for this website. Privacy questions or requests can be directed to info@oravessalienne.com or sent to 1185 Wellington Street West, Ottawa, ON K1Y 2Z6, Canada.